How to return a product?
Unused and unopened products can be returned within 14 days from the time you receive your delivery.
To return an item, proceed as follows:
1. Ensure that the product is in the same condition as when you received it.
2. Send an email to firstname.lastname@example.org. Please provide us with:
- Order number
- Item number/s of the articles that you want to return.
If a returned item is shipped internationally, please clearly mark the package 'RETURNED GOODS', to avoid any custom charges.
3. Add the product/s together in the box that the products came with
4. Use your preferred transportation partner (you pay for the return transport yourself) and send the product/s to the following address:
As soon as the product has been returned in good condition to our warehouse, we will do a refund to the account that you used when you bought the product.
Have you received a faulty or damaged product, obviously we want to correct it! Contact email@example.com to get a return number and address for free return.
Need to make a change? At this time, we do not offer product exchanges. You may return your product within 14 days for a full credit and re-order your replacement item.